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Reputation matters: How retailers earn top marks for satisfaction


by ckatarsky

There’s no one thing customers need to give your company high ratings for satisfaction. What they’re really look for

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Ideas you can steal from social media masters of retail


by ckatarsky

A new survey has named retailers that trounce their competition when it comes to making the most of social media.

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Neiman, Target join forces for new winter collection


by ckatarsky

An unlikely pairing between two retail giants led to a unique new marketing idea.

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Target to launch standalone specialty store


by ckatarsky

Target is the latest retailer to add standalone stores to its roster of locations.

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Target to face jury over slo-mo clean up of nasty spill


by ckatarsky

Target will have to face a jury in a baby-spit-related slip-and-fall case.

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Don’t creep your customers out!


by Renee Cocchi

It’s one thing to track your customers’ spending habits, but try not to freak them out in the process. 

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Target unveils new plan to set itself apart


by Renee Cocchi

At Target you can find groceries, toiletries, electronics, clothing and more. Sound like any other retail stores? Not any more.

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How can you create customer loyalty?


by Renee Cocchi

Providing quality products, service and value are ways to create customer loyalty. But there’s another way to do it that gives big loyalty returns:

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Thanksgiving Day: To open or not to open?


by Renee Cocchi

Target has decided to open at 12:01 a.m. on Black Friday, however, that requires workers to be there at 11 a.m. Thanksgiving Day. Smart move?

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2 retail giants opening 12 am Black Friday


by Renee Cocchi

More and more retailers are opening at midnight on Black Friday. Here are two more:

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Designer’s discount line = shopping frenzy, website crash


by Renee Cocchi

Here’s a quiz for you: What day beats Black Friday when it comes to retail sales?

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Target is now king of its own domain!


by Renee Cocchi

While Target announced two years ago it was breaking ties with Amazon and would be handling its own website and fulfillment, it’s finally happened! But will Target be better off without Amazon?

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Are Wal-Mart and Target shrinking?


by Penelope Miller

The simple answer is yes. But how – and why?

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Pop star ends exclusive rights deal with major retailer


by Renee Cocchi

A special edition of Lady Gaga’s upcoming album that was to be sold exclusively at Target isn’t going to happen. Here’s why:

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Top 5 leaders in social retailing


by Renee Cocchi

Virtually all retailers at this point in time are involved with Facebook, Twitter or mobile apps. But some companies are much better at social retailing than most. Find out who is sitting in the No. 1 seat!

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Big retailers stock shelves with new items to draw more sales


by Renee Cocchi

So what are the big boys and girls like Target, CVS and Walgreens doing to expand their sales?

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Retailers turn to stores-inside-stores to drive up sales


by Penelope Miller

The latest trend for retailers: Handing over some square footage of their stores to other sellers. But will it drive up sales?

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RadioShack could lose $10 to $15 million in 2011


by Renee Cocchi

The way it stands now, RadioShack will close 400 sales kiosks by June 30th, as a result of a contract that is ending with Sam’s Club. Now if you’re thinking, “How much money could 400 kiosks make?” The answer is, somewhere around $10 to $15 million!

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Return policies: Is it time to relax?


by Penelope Miller

Are retailers relaxing return policies in an effort to drive up future sales? Experts say …

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First mass-discount retailer to jump on shopkick bandwagon


by Renee Cocchi

Shopkick, a location-based shopping app and rewards platform, just signed on its first mass-discount retailer. Who is it?

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