RetailNewsAlert.com » tag » service

Tough conversations: Dealing with upset employees, customers


by ckatarsky

Working in retail means a daily dose of having to have difficult discussions — and doing so in a tactful enough way that customers and employees don’t feel worse afterward.

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Motivating for the long run: 5 keys that work


by ckatarsky

The dog days can make employees less motivated and customers harder to please.

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Reputation matters: How retailers earn top marks for satisfaction


by ckatarsky

There’s no one thing customers need to give your company high ratings for satisfaction. What they’re really look for

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Ideas you can steal from social media masters of retail


by ckatarsky

A new survey has named retailers that trounce their competition when it comes to making the most of social media.

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Bad retailer! Shopper and guide dog kicked out of Ann Taylor


by ckatarsky

A visually impaired woman and her guide dog were told to leave a Salt Lake City store. And now the complaints are rolling in.

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Is spending more on employees key to retailers’ survival?


by ckatarsky

Have retailers shot themselves in the foot by investing too little in their own employees?

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Retailers expand services instead of store count


by ckatarsky

To stay competitive with their online rivals, retailers with physical stores are finding creative services to offer consumers.

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Groupon: Your next big retail move?


by Penelope Miller

The web is full of ways to build your business and sell more products. One of the best? Groupon.com.

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