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Who scored ‘Gold’ for sales & customer service?


by Renee Cocchi

Everyone in retail knows how important excellent customer service is for a business to thrive. And for six years now, companies have been competing internationally to see who is the best in sales, customer service and contact centers. The Stevie Awards this year go to:

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Love is in the air … for retailers!


by Renee Cocchi

Looks like retailers should be feeling the love this Valentine’s Day! Here’s why:

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Get more from your sales staff with a little RESPECT!


by Renee Cocchi

Your staff probably worked long and hard over the holidays. So how do you get even more out of them now that the rush is over? 

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Increase your Cyber Monday sales!


by Renee Cocchi

 

Want to increase your Cyber Monday sales? Here’s how you can do just that:

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Ramp up layaway services to capture cash


by Penelope Miller

Is layaway coming back in a big way? Retailers say yes. Here’s why:

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Is your website costing you sales?


by Penelope Miller

A new study shines light on what could be a big problem for retailers.

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Should you be hiring for the holiday season?


by Renee Cocchi

Will your company be adding more seasonal employees? Maybe the better question is: Will your competitors be hiring?

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3 keys to increasing sales


by Renee Cocchi

There is nothing about the layout of a store that’s random. In fact, these three tricks of the trade will help you increase sales:

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5 ways retailers can offer free shipping


by Renee Cocchi

Retailers have to make money and free shipping can be costly. So what can you do?

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Don’t let body language blow potential sales!


by Renee Cocchi

If your sales staff interacts with the public face-to-face, give them a lesson in body language “don’ts.” 

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Top 10 fastest growing US retailers are …


by Renee Cocchi

So what does it take to make the National Retail Federation STORES Hot 100 Retailers list?

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Cell phones hidden goldmine for retailers


by Shari DaCosta

Cell phones are everywhere, and they’re more than just a way to make calls — they could help you seal that deal.

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Back to school … in July?


by Penelope Miller

At least one retailer wants to send kids back to school early – and hopes to make a profit off of it.

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If you have ties to Texas, watch out!


by Renee Cocchi

Online retailers who have a warehouse or distribution center in Texas, need to start collecting state sales taxes! 

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Uh-oh: Maybe Facebook doesn’t matter


by Penelope Miller

Even though retailers and marketers alike have been jumping on the social media bandwagon, new research says that may be a mistake.

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Bloomingdale’s opens more outlet stores


by Penelope Miller

Could outlet stores be the answer to getting slow-moving merchandise out the doors?

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Gas prices create confusion for retailers


by Penelope Miller

Did March show signs of a recovering economy? Depends who you ask …

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L.L. Bean jumps on year-round free shipping bandwagon


by Renee Cocchi

Retailers who count on offers of free shipping during holidays to bring in more sales aren’t going to be too happy about this new tidbit of information!

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How do you stack up against the top 10 retailers?


by Penelope Miller

These days, every retailer is jockeying to offer customers the best. So which ones are succeeding?

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Report: Customers are ready to spend again


by Penelope Miller

Retailers breathed a sigh of relief after reading this report…

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