Reputation matters: How retailers earn top marks for satisfaction
July 26, 2012 by ckatarsky
There’s no one thing customers need to give your company high ratings for satisfaction. What they’re really look for
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July 26, 2012 by ckatarsky
Retailers expand services instead of store count
May 29, 2012 by ckatarsky
To stay competitive with their online rivals, retailers with physical stores are finding creative services to offer consumers.
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Macys beefs up options to attract both online and in-person shoppers
May 10, 2012 by ckatarsky
Macy’s is creating an “omni-channel” program that will help tie its physical stores more closely to customers’ online shopping experience.
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Guess who’s suing Martha Stewart Living?
February 6, 2012 by Renee Cocchi
It seems that Macy’s, Inc., is none too happy with Martha Stewart Living Omnimedia, Inc., and is suing. The story goes like this:
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How one retailer makes its stores a ‘must-shop’ destination!
December 19, 2011 by Renee Cocchi
Everyone is super busy at this time of the year. Squeezing in time to shop for gifts is just one more task to do! But one retailer is taking shopping convenience to a new level.
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2 retail giants opening 12 am Black Friday
November 9, 2011 by Renee Cocchi
More and more retailers are opening at midnight on Black Friday. Here are two more:
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Should you be hiring for the holiday season?
October 11, 2011 by Renee Cocchi
Will your company be adding more seasonal employees? Maybe the better question is: Will your competitors be hiring?
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Video sales: Macy’s offers Backstage Pass
March 25, 2011 by Penelope Miller
Macy’s latest move: Using cell phone videos to market products.
Now that’s how you increase your Facebook ‘Likes’
January 24, 2011 by Renee Cocchi
Want to increase your presence on Facebook? If so, you might want to offer a killer contest that strikes a nerve with your audience — just like Macy’s did.
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Retailers roll out the red carpet for holiday shoppers
November 18, 2010 by Penelope Miller
More proof retailers are hungry for increased holiday sales: Two major stores are rolling out the red carpet for customers, hoping that convenience will drive up spending.
Macy’s American Express offers customers special perks
August 30, 2010 by Renee Cocchi
Not only can Macy’s customers get a store card, they can now get an American Express card and reap bigger and better benefits.
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