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Are Facebook stores a bust?


by Renee Cocchi

Last year industry forecasters were saying Facebook stores were the next big thing, and that they would rival Amazon.com. Now what are they saying?

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Don’t creep your customers out!


by Renee Cocchi

It’s one thing to track your customers’ spending habits, but try not to freak them out in the process. 

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One retailer refuses to give into Christmas


by Renee Cocchi

Most retailers are getting ready to break out their holiday decorations or they’ve already put out their holiday-themed displays. One retailer, however, refuses to rush the season!

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Don’t tick off your customers by …


by Renee Cocchi

It’s a fact that most people nowadays are environmentally conscious. So if you want to stay in your customers’ good graces, don’t do this:

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Why did Netflix jack prices up? Find out


by Penelope Miller

Netflix customers got a nasty surprise when Netflix raised its prices for video rental. So what’s really behind the increased cost?

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Why do 67% of shoppers leave a store without buying?


by Penelope Miller

The numbers are in: Customers are sick of poor customer service – and it’s hurting retail sales.

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Bloomingdale’s opens more outlet stores


by Penelope Miller

Could outlet stores be the answer to getting slow-moving merchandise out the doors?

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Retailers want to go mobile – but how?


by Penelope Miller

A whopping 87% of retailers want to use this marketing tool – but many have no idea where to start. Here’s help:

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Gas prices create confusion for retailers


by Penelope Miller

Did March show signs of a recovering economy? Depends who you ask …

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How do you stack up against the top 10 retailers?


by Penelope Miller

These days, every retailer is jockeying to offer customers the best. So which ones are succeeding?

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Will new store design help Talbots?


by Penelope Miller

Can a store modeled after “a woman’s dream closet” help one retailer improve sales?

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Grocery store uses coupon kiosks to drive sales


by Penelope Miller

Hungry? Head to a kiosk, print out a coupon and buy a few steaks.

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Think discounts will save retail? Think again


by Penelope Miller

Experts say slashing prices isn’t the way to get customers to open their wallets. Here’s why:

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Avon skips door-knocking, moves online


by Penelope Miller

Are the days of “Ding-Dong! Avon calling!over?

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4 Ways to Make Stores More Like Websites


by Penelope Miller

With online stores outselling their brick-and-mortar counterparts, is it time for retailers to take another look at the way they sell their products?

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Return policies: Is it time to relax?


by Penelope Miller

Are retailers relaxing return policies in an effort to drive up future sales? Experts say …

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Top 5 retail trends for 2011


by Penelope Miller

It’s been a rough year for most retailers. So will 2011 offer any relief?

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Online retailers use Free Shipping Day to boost sales


by Penelope Miller

Retailers hoped to drive up slumping sales with Free Shipping Day on Friday December 17. So did they succeed?

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5 ways to get more customers to spend with you


by Penelope Miller

There’s no way around it: The recession has changed the way customers shop. But there are five ways to adjust your sales strategy to keep those wallets open even during tough times.

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Pop-up stores could be here to stay


by Penelope Miller

Most shoppers associate pop-up stores with the holidays. But could retailers be turning to them beyond that?

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