RetailNewsAlert.com » tag » customer service

What happens when the customer is really, really wrong?


by ckatarsky

Most retailers drill it into employees’ heads: The customer is always right. Except — we all know that sometimes that is just simply not the case.

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What customers really want from you now


by ckatarsky

The reasons customers buy from your store and not another — or one product over another — don’t stay static through time. To stay competitive, retailers have to keep on top of customers’ changing needs.

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Your mission: Leave customers delighted


by ckatarsky

To stay competitive in a tough economic environment, 82% of retail execs said they were focusing on this hard-to-deliver goal for 2012.

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Who scored ‘Gold’ for sales & customer service?


by Renee Cocchi

Everyone in retail knows how important excellent customer service is for a business to thrive. And for six years now, companies have been competing internationally to see who is the best in sales, customer service and contact centers. The Stevie Awards this year go to:

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How to sell more to customers


by Renee Cocchi

The key to landing more sales is yours salespeople! They have to provide top-notch customer service to gain shoppers’ trust. Here’s how some of the best do it: 

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Black Friday sale on … NOW!


by Renee Cocchi

That’s right! One retailer has already started its Black Friday sale! Guess who?

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Why did Netflix jack prices up? Find out


by Penelope Miller

Netflix customers got a nasty surprise when Netflix raised its prices for video rental. So what’s really behind the increased cost?

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Why do 67% of shoppers leave a store without buying?


by Penelope Miller

The numbers are in: Customers are sick of poor customer service – and it’s hurting retail sales.

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Wal-Mart not making any friends


by Penelope Miller

As retailers hustle to leverage social media to increase sales, one mogul finds itself without any friends.

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Think discounts will save retail? Think again


by Penelope Miller

Experts say slashing prices isn’t the way to get customers to open their wallets. Here’s why:

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Top performing sites for online customer service


by Renee Cocchi

Let’s face it: Certain retailers know how to provide excellent online customer service. An e-tailing group’s 13th Annual Mystery Shopping Study identified who the top nine customer service merchants are! Drum roll please …

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4 Ways to Make Stores More Like Websites


by Penelope Miller

With online stores outselling their brick-and-mortar counterparts, is it time for retailers to take another look at the way they sell their products?

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Give online shoppers what they want!


by Renee Cocchi

If online retailers want to increase their profits, they’d better give consumers the three things they want most.

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Return policies: Is it time to relax?


by Penelope Miller

Are retailers relaxing return policies in an effort to drive up future sales? Experts say …

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5 ways to get more customers to spend with you


by Penelope Miller

There’s no way around it: The recession has changed the way customers shop. But there are five ways to adjust your sales strategy to keep those wallets open even during tough times.

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The 10 retailers with the best customer service


by Penelope Miller

Want to know which retailers earn gold stars from customers for their service? You’re in luck – they’ve just been revealed.

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Word of mouth can help and hurt retailers


by Renee Cocchi

Did you know that 82% of consumers have stopped doing business with a company as a result of a negative experience? And think about this: If 82% of consumers tell two friends and they tell two friends and so on, think of all the negative publicity a retailer could get.

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How to hire customer service fanatics


by Renee Cocchi

Too many retailers allow poor customer service to be their standard, which sucks the life out of their companies. Why do they do it?

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