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Technology has changed the way people buy products and services, making it easier and faster. However, technology can also limit some people.
Case in point: Redbox’s kiosks and visually impaired people.
Redbox’s kiosks aren’t accessible to those with visual impairments because they rely exclusively on sight-based, touch-screen controls. To someone who is blind, this type of kiosk feels like any other flat surface. Due to this, a federal lawsuit was filed recently by the San Francisco-based LightHouse For the Blind and five California residents with disabilities.
The suit alleges the DVD rental kiosks are in violation of the Americans with Disabilities Act (ADA).
Self-service kiosks with touch-screen interfaces are able to be adapted with tactile controls and other assistive devices so people who are visually impaired can use them.
Disability Rights Advocates contacted Redbox executive about the problem, but despite saying it would look into the problem, the company has yet to take any action.
We’ll keep you posted as this story unfolds.