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What happens when the customer is really, really wrong?


by ckatarsky

Most retailers drill it into employees’ heads: The customer is always right. Except — we all know that sometimes that is just simply not the case.

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Thieves are making big bucks off retailers’ garbage


by ckatarsky

 

You probably don’t think much about the cardboard and other garbage that your store tosses every week. But for enterprising crooks, it’s a lucrative income stream.

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How much business can Pinterest actually drive to your site?


by ckatarsky

Pinterest isn’t just the hottest social media site — it’s a growing force at driving consumers who are ready to buy to retailers’ sites.

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Retailers get huge win in credit card fee case — but what does it really mean for business?


by ckatarsky

Retailers just got a $7.25 billion settlement in a landmark lawsuit over credit card fees. But the story doesn’t end there.

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Organized crime: Worst year ever for retailers


by ckatarsky

Organized crime rings are increasingly targeting retailers for a quick payday. 

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Are dads savvier shoppers than moms?


by ckatarsky

New research shows that despite popular opinion, Dad may actually be the champion grocery shopper in the average household.

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Pinterest users prove more lucrative than shoppers driven by other social media


by ckatarsky

Not only is Pinterest, the graphics-driven social media site, driving more traffic to retailers’ sites, those shoppers spend more per order. Those are just some of the findings of a new study by Shopify.

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Law eliminates plastic from ‘paper or plastic?’ debate


by ckatarsky

Los Angeles just became the biggest city in the U.S. to ban plastic bags at supermarket checkouts.

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Retailers turn customer smartphones into their own marketing tool


by ckatarsky

 

Retailers are finding ways to turn consumers’ smartphones into their own marketing tools, to combat “showrooming” and consumers using the devices to comparison shop online while they’re in the store.

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Report: Retailers could save billions by dropping health insurance benefits


by ckatarsky

Is dropping employee health insurance the most effective money-saving trick retailers have?

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Target to face jury over slo-mo clean up of nasty spill


by ckatarsky

Target will have to face a jury in a baby-spit-related slip-and-fall case.

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Social media: What is — and isn’t — working for retailers


by ckatarsky

Can just responding to a few tweets really be enough of a social media investment to benefit your company? A new report says yes.

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67% of consumers say they want e-coupons


by ckatarsky

If your company hasn’t started using e-coupons to get consumers’ attention, it may soon fall behind your competitors. 

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Is online sales tax collection debate about to be resolved?


by ckatarsky

Three Congressional bills are putting the ongoing sales tax collection debate back in the legislative crosshairs. Here’s the latest on what it means for both online and brick-and-mortar retailers.

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What people buy — and how it’s changing


by ckatarsky

Just how is the average American spending his or her dollars — and how is it changing over time? 

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FTC doesn’t want retailers keeping customer data


by Renee Cocchi


Should retailers have a say on how long electronic customer information is stored or should consumers? 

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Amex/Twitter deal experiences big success!


by Renee Cocchi

 

It seems American Express is giving its cardholders exactly what they want! Want to know what that is?

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New hot item targeted by thieves!


by Renee Cocchi

 

It seems the tides are turning when it comes to shoplifting. There is well-known product on the market that’s become the new hot item for thieves to steal and sell on the black market! And it has nothing to do with electronics!

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Will iPhones replace cash registers?


by Sam Narisi

There’s a new product that turns smartphones into mobile credit card readers – and it’s catching on among retailers. 

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Pinterest: The next big thing in social networking for retailers?


by Renee Cocchi

If you haven’t jumped onto the Pinterest bandwagon yet, now may be the perfect time. Why?

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