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How much business can Pinterest actually drive to your site?


by ckatarsky

Pinterest isn’t just the hottest social media site — it’s a growing force at driving consumers who are ready to buy to retailers’ sites.

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Chick-fil-A gets into fight with Kermit the Frog


by ckatarsky

When your company finds itself in a PR war with the Muppets it’s safe to say management has made some poor decisions. 

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Caught on tape! Granny’s savings robbed from CVS shopping cart


by ckatarsky

Retailers need to have good security in place — but even top-notch efforts can’t overcome the combination of carelessness and greed.

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Reputation matters: How retailers earn top marks for satisfaction


by ckatarsky

There’s no one thing customers need to give your company high ratings for satisfaction. What they’re really look for

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Amazon vs. Facebook: Which do buyers trust more?


by ckatarsky

In a battle between two of the biggest consumer-oriented sites, who do people most trust with their info?

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Did Groupon really kill this waffle shop?


by ckatarsky

A small business says it was destroyed by a bad Groupon deal –but was that really the bad business decision that did this retailer in?

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Ideas you can steal from social media masters of retail


by ckatarsky

A new survey has named retailers that trounce their competition when it comes to making the most of social media.

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LivingSocial expands line-up to include products


by ckatarsky

Popular “daily deal” site, LivingSocial has added merchandise to its roster of offers — expanding beyond its proven mix of restaurant deals, personal services and travel packages.

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Retailers get huge win in credit card fee case — but what does it really mean for business?


by ckatarsky

Retailers just got a $7.25 billion settlement in a landmark lawsuit over credit card fees. But the story doesn’t end there.

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Neiman, Target join forces for new winter collection


by ckatarsky

An unlikely pairing between two retail giants led to a unique new marketing idea.

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Organized crime: Worst year ever for retailers


by ckatarsky

Organized crime rings are increasingly targeting retailers for a quick payday. 

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Forget weekly sales, retailers need to put on a show


by ckatarsky

New research says four of the top 10 retailers are popular with consumers primarily because of their ability to create a sense of  “theater.”

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Bad retailer! Shopper and guide dog kicked out of Ann Taylor


by ckatarsky

A visually impaired woman and her guide dog were told to leave a Salt Lake City store. And now the complaints are rolling in.

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Is spending more on employees key to retailers’ survival?


by ckatarsky

Have retailers shot themselves in the foot by investing too little in their own employees?

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15 retailers agree to accept PayPal in stores


by ckatarsky

E-payment giant PayPal has signed agreements with 15 major retailers that will let customers use their cellphones to pay for products while they’re in-store.

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Report: Retailers could save billions by dropping health insurance benefits


by ckatarsky

Is dropping employee health insurance the most effective money-saving trick retailers have?

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Is online sales tax collection debate about to be resolved?


by ckatarsky

Three Congressional bills are putting the ongoing sales tax collection debate back in the legislative crosshairs. Here’s the latest on what it means for both online and brick-and-mortar retailers.

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Why did one in three customers ditch a favorite store?


by ckatarsky

The latest Consumer Reports survey provides insight into why customers change their buying habits.

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Amazon slashes cost of e-books — but is it good for the market?


by ckatarsky

Did a federal lawsuit just hand Amazon yet another competitive advantage in the e-book market?

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What people buy — and how it’s changing


by ckatarsky

Just how is the average American spending his or her dollars — and how is it changing over time? 

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