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Tough conversations: Dealing with upset employees, customers


by ckatarsky

Working in retail means a daily dose of having to have difficult discussions — and doing so in a tactful enough way that customers and employees don’t feel worse afterward.

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Man goes berserk in store that sold ‘bath salts’


by ckatarsky

Not liking what a store keeps in its inventory is frustrating, but it doesn’t make it OK to take a bat to the fixtures.

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Kohl’s sued by its own laywers


by ckatarsky

A lawsuit over actress Zooey Deschanel’s promotional endorsement has resulted in Kohl’s lawyers suing the company itself.

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Motivating for the long run: 5 keys that work


by ckatarsky

The dog days can make employees less motivated and customers harder to please.

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Surprising promo consumers prefer over a sale


by ckatarsky

You’d think slashing prices would be the quickest way to get more buyers opening their wallets. Turns out they actually prefer a different kind of promotional offer.

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Chick-fil-A gets into fight with Kermit the Frog


by ckatarsky

When your company finds itself in a PR war with the Muppets it’s safe to say management has made some poor decisions. 

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Caught on tape! Granny’s savings robbed from CVS shopping cart


by ckatarsky

Retailers need to have good security in place — but even top-notch efforts can’t overcome the combination of carelessness and greed.

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Reputation matters: How retailers earn top marks for satisfaction


by ckatarsky

There’s no one thing customers need to give your company high ratings for satisfaction. What they’re really look for

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Amazon vs. Facebook: Which do buyers trust more?


by ckatarsky

In a battle between two of the biggest consumer-oriented sites, who do people most trust with their info?

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Did Groupon really kill this waffle shop?


by ckatarsky

A small business says it was destroyed by a bad Groupon deal –but was that really the bad business decision that did this retailer in?

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Ideas you can steal from social media masters of retail


by ckatarsky

A new survey has named retailers that trounce their competition when it comes to making the most of social media.

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LivingSocial expands line-up to include products


by ckatarsky

Popular “daily deal” site, LivingSocial has added merchandise to its roster of offers — expanding beyond its proven mix of restaurant deals, personal services and travel packages.

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Back-to-school spending increases to average of $300 this year


by ckatarsky

About 56% of Americans plan to spend at least as much, if not significantly more, on back-to-school shopping trips this year compared to the previous year.

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Widespread drought driving up grocery prices


by ckatarsky

Some things are just out of the hands of retailers — a nationwide drought of historic proportions, for example.

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Neiman, Target join forces for new winter collection


by ckatarsky

An unlikely pairing between two retail giants led to a unique new marketing idea.

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4 tips to motivate ’em through the summer


by ckatarsky

Keeping employee morale up is an ongoing challenge in retail — made all the harder when summer fun beckons.

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Forget weekly sales, retailers need to put on a show


by ckatarsky

New research says four of the top 10 retailers are popular with consumers primarily because of their ability to create a sense of  “theater.”

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Obama’s health care law upheld — what it means for retailers


by ckatarsky

Whether you like the Affordable Care Act or not, it’s here to stay now. And it will undoubtedly have a huge impact on how retailers do business. 

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How online buying trends change in the summer


by ckatarsky

It’s not just weekend traffic patterns that change in the summer — what and when people shop online also shifts.

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Good news: Overall retail theft down


by ckatarsky

Overall shrinkage in ’11 was down five percent from the prior year — saving retailers a whopping $2.6 billion.

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  • Steven H: I am sorry...they are blind. What the heck are they renting from a Red Box to begin with?...
  • Kim Faytock: I would appreciate the Do Not Track list very much. It is soooo annoying having these ads pop up repeatedly! I don't ne...
  • Fred K: I did not like the ads. As mentioned, I especially disliked the ad where Santa was kicked to the ground. I've purchased ...
  • TOM: I also was offended by these ads. It just seemed really mean to "dis" Santa....
  • Arlene Sampson: That is terrible! Kohl's clothing is cheaply made and second rate at best! I have yet to happy with anything I have eve...
  • Gary: People are always camping out to get the best deals anyway. I think it is a good thing that they open up....







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